Google IT Support Professional Certificate

This is your path to a career in IT. Learn in-demand skills to have you job-ready to succeed in an entry-level IT job

no degree or experience required
Videos
400
Exercises
0
quizzes
50
Readings
100
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Pave your career path to become job-ready and put your skills to work

What you Will Learn

1

An Immersive Insight​

Understand troubleshooting, customer service, networking, system administration, operating systems, and security​

2

Infrastructure Services​

Know how to assemble a computer, write effective support documentation, route paths, and subnets, and manage device software​

3

Earn Dual Credentials​

Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google​

4

Gain Technical Skills​

Dive into working with linux, cloud computing, and command - line interfaces​

IT Specialist
Systems Analyst
IT Technician
IT Assistant
Network Engineer
Tech Support Specialist
IT Support Specialist
Helpdesk Technician
Computer User Specialist
Database Administrator

JObs Associated

Skills you will gain

Customer Service
Debugging
Linux
Network Model
Ipv4
Binary Code
Domain Name System (DNS)
Customer Support
Encryption Algorithms
Troubleshooting
Network Protocols
Cloud Computing
Module 1 - Technical Support Fundamentals
ABOUT THIS MODULE

You will explore the world of Information Technology, or IT. Different facets of Information Technology, like computer hardware, the Internet, Computer Software, Troubleshooting, and Customer Service are covered. 

 
WHAT YOU WILL LEARN

-  Understand how the binary system works

-  Assemble a computer from scratch

-  Choose and install an operating system on a computer

-  Learn what the Internet is, how it works, & the impact it has in the modern world

-  Learn how application are created & how they work under the hood of a computer

-  Utilize common problem-solving methodologies and soft skills in IT setting

 
SKILLS ACQUIRED

Binary Code | Customer Support | Linux | Troubleshooting

 
TOPICS

Introduction to IT | Hardware | Operating System | Networking | Software | Troubleshooting

Module 2 - The Bits and Bytes of Computer Networking
ABOUT THIS MODULE

You will receive a full overview of Computer Networking. Everything from the fundamentals of Modern Networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting are covered. 

 

WHAT YOU WILL LEARN

-  Describe computer networks in terms of a five-layer model

-  Learn all of the standard protocols involved with TCP/IP communications

-  Grasp powerful network troubleshooting tools and techniques

-  Learn network services like DNS & DHCP that help make computer networks run

-  Understand cloud computing, everything as a service, and cloud storage

 
SKILLS ACQUIRED

Domain Name System (DNS) | Ipv4 | Network Model | Troubleshooting

 
TOPICS

Introduction to Networking | The Network Layer | The Transport & Application Layers | Networking Services | Connecting to the Internet | Troubleshooting and the Future of Networking

Module 3 - Operating Systems and You: Becoming a Power User
ABOUT THIS MODULE

Through a combination of video lectures, demonstrations, and hands-on practice — the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware are covered.

 
WHAT YOU WILL LEARN

-  Navigate the Windows & Linux file systems using a graphical user interface & command line interpreter

-  Setup users, groups, and permissions for account access

-  Install, configure, & remove software on the windows & linux operating systems

-  Configure disk partitions & file systems

-  Understand how system processes work & how to manage them

-  Work with system logs & remote connection tools

-  Utilize operating system knowledge to troubleshoot common issues

 
SKILLS ACQUIRED

Powershell | Linux File Systems | Linux | Command-line Interface

 
TOPICS

Navigating the System | User & Permissions | Package & Software Management | File Systems | Process Management | Operating Systems in Practice

Module 4 - System Administration and IT Infrastructure Services
ABOUT THIS MODULE

You will transition from working on a single computer to an entire fleet. Dive Deep on cloud to understand everything from typical cloud infrastructure setups to how to manage cloud resources. Explore how to configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, learn how to recover your organization’s IT infrastructure in the event of a disaster.

 
WHAT YOU WILL LEARN

-  Utilize best practices for choosing hardware, vendors, and services for their organization

-  Understand how the most common infrastructure services work and how to manage infrastructure servers

-  Understand how to make the most of the cloud for their organization

-  Manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP

-  Choose and manage the tools that their organization will use

-  Backup their organization’s data and know how to recover their IT infrastructure in the case of a disaster

-  Utilize systems administration knowledge to plan and improve processes for IT environments

 
SKILLS ACQUIRED

Director Service | Lightweight Directory Access Protocol (LDAP) | Backup

 
TOPICS

What is System Administration? | Network & Infrastructure services | Software & Platform services | Directory Services | Data Recovery & Backups 

Module 5 - IT Security: Defense Against the Digital Dark Arts
 
ABOUT THIS MODULE

You will be introduced to threats, attacks, encryption algorithms, and how to safeguard data. You will also dive into the three As of information security: authentication, authorization, and accounting. Network security solutions, ranging from firewalls to Wifi encryption options are also covered.

 
WHAT YOU WILL LEARN 

-  How various encryption algorithms and techniques work as well as their benefits and limitations

-  Various authentication systems and types

-  The difference between authentication and authorization

-  How to evaluate potential risks and recommend ways to reduce risk

-  Best practices for securing a network

-  How to help others to grasp security concepts and protect themselves

 
SKILLS ACQUIRED

Wireless Security | Cybersecurity | Cryptography | Network Security

 
TOPICS

Understanding Security Threats | Cryptology | "Three A's" in Cybersecurity | Securing your Networks | Defense in Depth | Creating a Company Culture for Security

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Hear from Google's Graduates who paved their path to career success

I worked in retail and needed to make a change. The certificate is really designed for you to go at your own pace. This is something that anybody can do.

Daniel

IT Support Specialist at Central Community College

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